FAQ – Frequently Asked Questions

VERTU is a British luxury mobile phone brand that combines rare materials, cutting-edge technology, exceptional craftsmanship, and exclusive services. More than just smartphones, VERTU devices are meticulously crafted masterpieces designed to reflect the unique style, status, and taste of their owners.

The VERTU store in Dubai is located at:

VERTU, Shop No. 2, Building 2A, City Walk Boulevard, Dubai, UAE.

Yes. Every VERTU phone reflects the art of English craftsmanship. From the selection of premium materials and components to the final intricate assembly, each device is carefully crafted with exceptional attention to detail by skilled artisans.

VERTU offers more than a smartphone. It combines exceptional craftsmanship, premium materials, advanced technology, elite concierge services, and a strong commitment to privacy and security.

Every VERTU device is designed to provide an exclusive ownership experience, supported by the renowned 24/7 Concierge Service.

VERTU phones use the Android operating system, with the specific Android version depending on the model. VERTU also provides security updates and services to help maintain the stability and security of its devices.

Our latest masterpiece is the Quantum Flip, a revolutionary foldable smartphone featuring aerospace-grade durability, an advanced AI ecosystem, and innovative security technologies.

For those seeking a premium Web3 experience, the Metavertu Max is designed as a powerful gateway to the decentralized internet, providing enhanced control and sovereignty over digital assets.

Every VERTU handset is covered by a one-year global warranty from the original date of purchase. The warranty covers defects in materials and workmanship.

Accessories, including the battery, are covered for six months.

For warranty-related enquiries, please contact our Concierge Service team.

VERTU phones are designed as expressions of luxury, craftsmanship, and exclusivity. They combine premium and rare materials, exceptional craftsmanship, advanced technology, enhanced security, and exclusive Concierge Services.

A VERTU is more than a phone—it is a statement of individuality and refined taste.

We offer selected VERTU models starting from AED 11,200, providing an accessible entry point into the VERTU experience while maintaining the brand’s commitment to luxury, security, technology, and exclusive services.

The Ruby Key gives you access to VERTU’s exclusive Concierge Service. Simply press the ruby button on the side of the phone to connect with your private assistant.

The service includes 6 privileges and 27 services, providing personalized assistance whenever you need it.